Let us free you from your cleaning burdens

General Information - Terms & Conditions

There are no terms to this agreement between the client or Dunbar Freedom Cleaners cleaning service (hereinafter we). You may cancel your cleaning service at any time. We also reserve the right to cancel the service provided at any time.
Dunbar Freedom Cleaners is a family business with all of our workers consisting of me (Steven Dunbar), my wife and children, some of which may assist in the cleaning duties. All workers will be trained in proper cleaning practices.
We do provide our own cleaning products and equipment. Should you wish for us to use your cleaning products or equipment, please call us, prior to your schedule appointment or let us know in the initial interview. You agree not to hold us or any personnel responsible for damage to any article or component.
We guarantee that we will not smoke or watch TV in the houses we clean.
We will arrive on the requested scheduled date and time agreed upon. We reserve the right to change the scheduling date due to inclement weather or unforeseen vehicle failure.

Services Guarantee
After we have completed the service agreed upon for that session, we guarantee you will be satisfied, although if you are not satisfied with the cleaning session, please let us know within 24 hours and we will correct the unsatisfactory area at no cost. We will address your concern within 24 hours of your request. These requests will be scheduled only during business hours.

Cleaning Service Quality
Your cleaning session is supervised by Steven Dunbar and is responsible to ensure that cleaning is done to your satisfaction.  At each cleaning session, we will perform tasks from a “worklist” and sign off on it to ensure all of the cleaning duties are performed as laid out in the initial interview with the client. We also periodically follow up to ensure you are satisfied with your cleaning. Quality is our #1 priority!

Security Of Our Clients
We will be flexible with whatever method you decide for us to gain access to your home for cleaning. All keys given for our use are marked for identification with a color rather than an address or customer name. Security is a major concern for us. We prefer to lock the door while we are cleaning if owners are not present. This will ensure that unknown people do not have access to your home. If you prefer to be home for the cleaning session, we clean houses when owners are present.

Payment for Services
Since we do not bill our clients, we appreciate full payment on the day of the cleaning service. At this point, we accept cash or check as well as Google Pay. We do not accept credit cards.

Cleaning Service Start and End Times
For hourly jobs, we charge from the time we arrive on the premises, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle.

Cleaning Service Fee Adjustments
We reserve the right to reevaluate rates at any time based on the time required to perform our service. We will monitor the actual cleaning time for the first two months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original quote. We reserve the right to adjust the service quote after the job is completed.

 

Last Minute Cancellations
We understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. For Monday cleanings, please call our office by noon of the preceding Friday.

 

Extra requests
Please call us in advance for special requests (i.e. refrigerator cleaning, inside of oven, outside windows, extra rooms, other jobs) so we can schedule the time needed to complete these tasks. We will provide an over the phone or text  estimate, however, we reserve the right to adjust the quote after the job is completed.

 

Personal property damage and accidents
Because of the nature of our business, our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, if you are not at home, we will leave a note informing you of the incident. The office will also follow-up with a phone call to determine the best course of action.
In the event of an item being damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. We are not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc.
All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm. The most tragic form of damage is something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.

Pets and Plants
We love pets! However, we do need to be informed if you have them and would like to have the pet’s name. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them. For safety reasons we will not enter a house if we believe an animal is a threat.
Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them.

Things We Do Not or Cannot Clean
We have instructed our workers to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our workers are advised to clean around these areas.
Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, etc., are encountered, we will not clean or vacuum the area. We will leave you a note, or call you regarding the problem. We do not clean inside curio cabinets.
If you have other items you prefer we not clean or handle, please call the office and we will arrange to avoid those items. Our workers can not climb higher than a step stool, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or children-related services, or empty diaper pails.

 

Weather
In severe weather, we determine it may not be safe to travel and/or carry equipment and supplies into your home, therefore your cleaning service for that day will be cancelled. When this occurs, we will try to reschedule. Please assist us with your understanding in rescheduling.

 

Holidays and Non-Work Days
We do not provide service on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve day and Christmas Day. We will contact you approximately one month ahead of time to arrange an alternate day for that week if your cleaning day falls on a holiday. We do not provide service on Sundays.